@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
    --bg-main: #f0f4f8;
    --bg-card: rgba(255, 255, 255, 0.9);
    --border-color: rgba(0, 0, 0, 0.1);
    --text-main: #1f2937;
    --text-muted: #6b7280;
    --primary: #ef4444;
    --primary-hover: #dc2626;
    --primary-light: rgba(239, 68, 68, 0.1);
    
    /* Status Colors */
    --status-open: #3b82f6; /* Blue */
    --status-progress: #f59e0b; /* Amber */
    --status-waiting: #8b5cf6; /* Purple */
    --status-resolved: #10b981; /* Green */
    --status-closed: #64748b; /* Slate */

    --sla-warning: #ef4444; /* Red */
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Inter', sans-serif;
    background: radial-gradient(circle at top left, #ffffff, var(--bg-main));
    background-color: var(--bg-main);
    color: var(--text-main);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* Glassmorphism Classes */
.glass-panel {
    background: var(--bg-card);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    box-shadow: 0 10px 25px -5px rgba(0, 0, 0, 0.3);
}

/* Typography */
h1, h2, h3, h4, h5, h6 {
    font-family: 'Inter', sans-serif;
    font-weight: 600;
    color: var(--text-main);
    letter-spacing: -0.025em;
}

a {
    color: var(--primary);
    text-decoration: none;
    transition: color 0.2s;
}

a:hover {
    color: var(--primary-hover);
}

/* Navbar */
.navbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 2rem;
    position: sticky;
    top: 0;
    z-index: 100;
    border-bottom: 1px solid var(--border-color);
    background: rgba(255, 255, 255, 0.8);
    backdrop-filter: blur(10px);
}

.nav-brand {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--primary);
}

.nav-links {
    display: flex;
    gap: 1.5rem;
    align-items: center;
}

.nav-links a {
    color: var(--text-muted);
    font-weight: 500;
    transition: color 0.3s ease;
}

.nav-links a:hover, .nav-links a.active {
    color: var(--text-main);
}

/* Containers */
.container {
    width: 100%;
    max-width: 1200px;
    margin: 0 auto;
    padding: 2rem 1rem;
    flex: 1;
}

/* Forms */
.form-group {
    margin-bottom: 1.5rem;
}

.form-label {
    display: block;
    margin-bottom: 0.5rem;
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-muted);
}

.form-control {
    width: 100%;
    padding: 0.75rem 1rem;
    background: #ffffff;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-main);
    font-size: 1rem;
    transition: all 0.3s;
}

.form-control:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-light);
}

.form-control[readonly] {
    background: rgba(0,0,0,0.05);
    color: var(--text-muted);
}

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0.75rem 1.5rem;
    font-size: 0.875rem;
    font-weight: 500;
    border-radius: 8px;
    border: none;
    cursor: pointer;
    transition: all 0.3s ease;
    text-decoration: none;
}

.btn:active {
    transform: scale(0.98);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary), var(--primary-hover));
    color: white;
    box-shadow: 0 4px 14px 0 rgba(239, 68, 68, 0.39);
}

.btn-primary:hover {
    box-shadow: 0 6px 20px rgba(239, 68, 68, 0.23);
    color: white;
}

.btn-secondary {
    background: transparent;
    border: 1px solid var(--border-color);
    color: var(--text-main);
}

.btn-secondary:hover {
    background: rgba(0, 0, 0, 0.05);
}

.btn-danger {
    background: #ef4444;
    color: white;
}

.btn-danger:hover {
    background: #dc2626;
}

/* Tables */
.table-wrapper {
    overflow-x: auto;
    border-radius: 12px;
    border: 1px solid var(--border-color);
}

.table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
}

.table th, .table td {
    padding: 1rem;
    border-bottom: 1px solid var(--border-color);
}

.table th {
    background: rgba(0, 0, 0, 0.05);
    font-weight: 600;
    font-size: 0.875rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.table tr:last-child td {
    border-bottom: none;
}

.table tbody tr {
    transition: background-color 0.2s;
}

.table tbody tr:hover {
    background-color: rgba(0, 0, 0, 0.02);
}

/* Badges */
.badge {
    padding: 0.25rem 0.75rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    display: inline-block;
}

.bg-open { background-color: rgba(59, 130, 246, 0.2); color: #93c5fd; border: 1px solid var(--status-open); }
.bg-progress { background-color: rgba(245, 158, 11, 0.2); color: #fcd34d; border: 1px solid var(--status-progress); }
.bg-waiting { background-color: rgba(139, 92, 246, 0.2); color: #d8b4fe; border: 1px solid var(--status-waiting); }
.bg-resolved { background-color: rgba(16, 185, 129, 0.2); color: #6ee7b7; border: 1px solid var(--status-resolved); }
.bg-closed { background-color: rgba(100, 116, 139, 0.2); color: #cbd5e1; border: 1px solid var(--status-closed); }

.sla-warning {
    border-left: 4px solid var(--sla-warning) !important;
}

/* Auth Pages */
.auth-wrapper {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
}

.auth-card {
    width: 100%;
    max-width: 400px;
    padding: 2.5rem;
}

/* Filters */
.filters-bar {
    display: flex;
    gap: 1rem;
    margin-bottom: 2rem;
    flex-wrap: wrap;
    align-items: center;
}

.filter-item {
    flex: 1;
    min-width: 200px;
}

/* Alerts / Notifications */
.alert {
    padding: 1rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    border: 1px solid transparent;
}
.alert-success {
    background: rgba(16, 185, 129, 0.1);
    color: #34d399;
    border-color: rgba(16, 185, 129, 0.3);
}
.alert-error {
    background: rgba(239, 68, 68, 0.1);
    color: #f87171;
    border-color: rgba(239, 68, 68, 0.3);
}

/* Comments */
.comment-box {
    padding: 1rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    background: #ffffff;
    border: 1px solid var(--border-color);
}
.comment-header {
    display: flex;
    justify-content: space-between;
    font-size: 0.875rem;
    color: var(--text-muted);
    margin-bottom: 0.5rem;
}
.comment-body {
    font-size: 0.95rem;
    line-height: 1.5;
}

/* Ticket Detail Layout */
.ticket-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 2rem;
}

@media (max-width: 768px) {
    .ticket-grid {
        grid-template-columns: 1fr;
    }
    .filters-bar {
        flex-direction: column;
    }
    .filter-item {
        width: 100%;
    }
}